Refund & Cancellation Policy

1. Free Trial Policy

Postlyn offers a comprehensive 7-day free trial period for eligible new workspaces. During the trial period, you receive access to plan features including multi-account publishing, AI Studio drafting, and the visual scheduling calendar. You may cancel your subscription at any point during the 7-day trial period through your dashboard without incurring any recurring subscription fees.

2. Subscription Billing & Automatic Renewal

Postlyn subscriptions are billed on a recurring billing cycle (monthly or annually, as selected during checkout). Unless canceled prior to your renewal date:

• Your subscription will automatically renew at the beginning of each billing cycle for the agreed subscription rate.
• Charges are processed automatically via authorized payment processors (including Stripe or Razorpay) using your on-file payment method.
• Digital tax invoices and payment receipts are issued directly to your workspace administrator email.

3. Self-Service Cancellation

You retain complete control over your subscription and can cancel at any time:

• How to Cancel: Navigate to Workspace Settings → Plans & Billing and select Cancel Subscription or manage via the customer billing portal.
• Retained Access: Upon cancellation, your workspace retains full access to your paid tier through the end of the current prepaid billing period.
• No Subsequent Charges: No further charges will be made to your payment method once the cancellation request is confirmed in your billing portal.

4. Refund Eligibility & Guidelines

Because Postlyn is a cloud-based software-as-a-service (SaaS) platform that provisions immediate compute resources, cloud storage, and AI inference tokens upon activation:

• General Standard: Subscription fees are generally non-refundable once a billing cycle has commenced, and we do not provide prorated refunds for partially used billing months or unused AI token allowances.
• Accidental Duplicate Charges: If an unintended duplicate billing transaction occurs due to payment gateway synchronization issues, notify us within 7 days of the transaction for an immediate 100% reversal of the redundant charge.
• Critical Service Outages: If our core scheduling and publishing engine experiences severe, continuous platform downtime exceeding 72 consecutive hours that prevents you from publishing content, you may request a fair credit or prorated refund for the affected period.

5. Plan Upgrades & Downgrades

When you upgrade your subscription tier (e.g., from Creator to Agency), the change takes effect immediately. The remaining unused value of your prior plan is automatically credited toward the upgraded plan on a prorated basis. When you downgrade, the downgrade takes effect at the beginning of the subsequent billing cycle.